"Commercially astute, values based and relationship oriented, I demonstrate a 'can do' attitude which contributes to the achievement of customer satisfaction and improved organisational performance."
I have over 25 years of management experience gained in diverse service industries including hospitality, food manufacturing, retail, tertiary education, recruitment, retirement villages, global transport, vegetation management and local government across white and blue collar workforces including significant exposure to trades.
Working in hospitality for many years, I then transitioned into human resources management and have worked in the profession for 23+ years, experiencing many different ways of doing business and different leadership styles, operating structures, systems and cultures; each of which I have learned from. It was then a natural progression to incorporate quality management systems into my scope of work.
As a business HR practitioner I cover all aspects of human resources including organisational development, individual and group behavioural assessments via DISC, OPQ, Motivators and Emotional Intelligence, training and induction programs, procedural documentation, remuneration, recruitment and safety. I love helping business owners to get the best out of their people, redesigning and improving business system processes that drive consistent quality business outcomes and deliver customer satisfaction, including partnering in the establishment of HR and trade systems.
I am passionate about growing businesses and believe this starts with strong leadership who live, breathe and shape the culture, a sound strategic business plan, organisational values, policies and procedures, quality assurance and great people. As a Certified ISO Lead Auditor specialising in ISO 9001, ISO 14001, ISO 45001 and AS/NZS 4801, I really enjoy working with leaders to implement these important foundations and building on these to deliver quality services and products. I am also a Certified Professional Auditor who can conduct audits for certifying bodies.
Every business that strives to succeed in today's changing world needs dedicated expertise from time to time, and I pride myself on offering sensible pricing and delivering effective and practical solutions which are tailored to individual business needs. My interest lies in working with business on an ongoing basis - not just selling a product. As I see it, if you succeed then I do too.
Local to the greater Townsville region since 2009 (and previously during the early 90's), I am passionate about being able to share my experience and assist small businesses to thrive in this wonderful region in which we live.
Read more about my experience and professional development here.